December, 25, 2010 - Went to have a coffee break at KLCC after some hours of shopping. Felt sleepy, not sure why, thought of having a Kopi O ice before watching Gulliver's travels at TGV KLCC.
Went to The Coffee and Spice Company at KLCC. Had the worse Kopi O ice ever had in my life; this is been translated to the most expensive yet worse Kopi O ice, relatively. If this is my first time tasted a Kopi O ice, I am sure I won't be having another one for the rest of my life.
Yet, worse still, the service I received was extremely poor. I ordered a Kopi O ice, been charged for a Kopi O ice, but I was served with a hot Kopi O. When I told the waiter, his face was really..... and then, I was served with a cup of Kopi O ice that was tasteless..... I guess what he did was, put some ice into the hot Kopi O to turn it into Kopi O ice.
Wa, is this the type of service you wish to deliver to your customer? What would you feel if you are the customer, and someone did the same to you?
Though serving some customers are tough, but yet, at least we need to do our best to serve them, as it is our responsibility when we wish to made customer service as our profession......
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